Australia
  2. Patients

3G Network Closure.

Information for Australian consumers only.

The Australian Government announced that the national 3G network would close to improve the capacity, speed and reliability of the 4G and 5G networks. 

All major network providers in Australia have now retired their 3G services.

Network Closure Periods:

For further information on the 3G network shutdown from the Australian Government - Department of Infrastructure, Transport Regional Development and Communications
Click here

Affected prismaLINE devices.

If you are currently using, or have previously purchased, a prismaLINE device with a 3G cellular modem, please note that your therapy data is no longer being transmitted to prismaCLOUD, the prisma APP, or automatically shared with your healthcare provider.

prismaLINE series includes the following models:

  • prisma20A
  • prisma20C
  • prisma25S
  • prisma25ST
  • prisma30ST
  • prismaCR

This change does not affect your device’s ability to provide therapy. 

If your device is equipped with an SD card, your therapy data will continue to be recorded and can still be can be viewed directly on the device, via prismaJOURNAL, or accessed by your healthcare provider via a manual download.

Alternatively, you can purchase the item below through an authorised dealer to reactivate your prisma APP connection and remote monitoring features:

31831 PrismaCLOUD 4G Modem for PrismaLINE and PrismaVENT Series

E-Mail: support.au@loewensteinmedical.com
Phone: +61 1300 861 139