Terms and Conditions.

Warranty information for Australian consumers.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure

Limited manufacturers warranty.

The following warranty information replaces the warranty included with the instructions for use manual. In addition to your rights and remedies under the Australian Consumer Law (and any other applicable law), Loewenstein Medical Australia Pty Ltd ABN 54 645 704 490 of 26 Brandl St, Eight Mile Plains QLD 4113, (Löwenstein Medical) warrants that any Löwenstein Medical product purchased in Australia from an authorised dealer will be free from defects in material and workmanship from the date of purchase for the period specified below.

Warranty exclusions and limitations

The limited warranty does not cover:

• any device purchased outside of Australia.
• any damage resulting from improper use, abuse, modification, or alteration of the product.
• any damage from exposure to pest infestation, ozone, activated oxygen or other gasses.
• any damage from liquid ingress into the product (water damage).
• any damage from incorrect/inconsistent electrical supply or excessive voltage.
• any damage from repairs performed or attempted by any external parties who are not authorised by Löwenstein Medical.
• any damage from the use of third-party accessories nor the original replacement parts recommended in the instructions for use manual.
• any damage to batteries resulting from failure to follow the supplied technical charging instructions (applicable to prismaVENT and LUISA series ventilators).

This limited warranty applies exclusively to the original purchaser and is not transferrable in the event of any resale or transfer of products. This limited warranty becomes void for products sold or resold outside the original region of purchase.

Submitting a warranty claim.

Should you believe that your product is defective and falls within the applicable warranty period, you are required to contact the Löwenstein Medical authorised dealer from whom the product was originally purchased.

The product must then be delivered to the dealer at your own expense.

Where this is not feasible, the product may instead be delivered to your nearest authorised Löwenstein Medical dealer location.

All warranty claims must be accompanied by proof of purchase and/or original receipt.

Subject to availability, a similar product may be loaned to you by your authorised Löwenstein Medical dealer while your product is being sent to our service centre for assessment.