Privacy Policy.

Effective Date: July 2025

At Löwenstein Medical Australia Pty Ltd, we take your privacy seriously. When you visit our website or contact us, we collect and process personal information ("data") in accordance with Australian privacy laws. This policy explains how we collect, use, and protect your information.

The entity responsible for your personal information (the “APP Entity” under the Privacy Act 1988) is: 

Löwenstein Medical Australia Pty Ltd 
ABN: 54 645 704 490 
26 Brandl Street
Eight Mile Plains, QLD 4113, Australia
Phone: +61 1300 861 139
Email: support.au@loewensteinmedical.com

For questions about your personal information or this policy, please contact our Privacy Officer at the above address or email.

We use "cookies"—small text files stored on your device—to enhance your experience, remember your preferences, and analyze website usage.

• You can control or block cookies through your browser settings, but some parts of the website may not function properly without cookies.
• Cookies we use include those necessary for website operation and those for analytics (with your consent).
• You can withdraw consent for non-essential cookies at any time through our cookie management tool.

a) Server Logs

When you visit our website, our hosting provider collects technical data including:

• Your IP address
• Referrer URL (where you came from)
• Browser type and settings
• Date and time of visit
• Pages accessed

This information helps us maintain website security, improve performance, and understand usage patterns. The legal basis for this processing is our legitimate interest in operating a secure and functional website.

Data is stored securely and deleted after 30 days unless longer retention is necessary for security investigations.

b) Contact Forms and Communication

You can contact us via web forms, phone, or email for various inquiries. The personal information you provide depends on the purpose of your contact and may include:

• Name
• Email adress
• Phone number
• Company or organisation details (if applicable)
• Message content

We process this information to respond to your inquiries and, where applicable, for pre-contractual arrangements. We store your information only as long as necessary to respond or as required by law.

Providing this information is voluntary, but without it, we may not be able to respond to your inquiry.

c) Website Analytics (Matomo)

We use Matomo analytics software to understand how visitors use our site, with data stored on our own servers.

Matomo collects anonymized data such as:

• Anonymized IP addresses
• Pages visited
• Time spent on pages

This helps us improve our website. Analytics data is processed only with your consent, which you can manage via our cookie banner.

d) Mapbox Maps

Our website uses interactive maps powered by Mapbox (Mapbox Inc, USA). When you use these maps, certain data such as IP address and device information may be shared with Mapbox to provide map functionality

We use Mapbox under our legitimate interest to provide a better user experience. You can find Mapbox’s privacy details here: www.mapbox.com/legal/privacy.

We maintain profiles on social media platforms such as Facebook, Instagram, LinkedIn, YouTube, and Xing to share information about our products and company.

• When you visit or interact with these profiles, your data may be processed by the platform providers according to their privacy policies.
• We encourage you to review their policies for details on data collection and your rights.
• We do not control how these platforms process your data but use their services to communicate and engage with customers.
• Contacting us through social media means your data will be processed to respond to your messages.

Examples of social platform privacy pages:

• Facebook: facebook.com/about/privacy
• Instagram: privacycenter.instagram.com
• LinkedIn: linkedin.com/legal/privacy-policy
• YouTube: policies.google.com/privacy
• Xing: privacy.xing.com

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse, including: 

• Secure server and network infrastructure
• Encryption for data transmission (e.g., SSL/TLS)
• Access controls and data backups

We do not engage in automated decision-making or profiling that produces legal effects or significantly affects you.

Under the Privacy Act and APPs, you have the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Complain about privacy breaches
• Withdraw consent for processing where applicable 

To exercise these rights, please contact our Privacy Officer at support.au@loewensteinmedical.com or by phone. 

If you believe your privacy has been mishandled, you can also contact the Office of the Australian Information Commissioner (OAIC): 

OAIC
GPO Box 5218
Sydney NSW 2001
Phone: +61 1300 363 992
Website: oaic.gov.au

We may update this policy to reflect changes in law, technology, or our practices. We encourage you to review this policy periodically. 

If significant changes affect how we use your personal information, we will notify you via our website or other means.

Löwenstein Medical Australia Pty Ltd 
26 Brandl Street
Eight Mile Plains, QLD 4113, Australia
Phone: +61 1300 861 139
Email: support.au@loewensteinmedical.com 

Note: This privacy policy applies to our Australian website and operations. The product range and services may vary by country.